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CallAssist call
center phone dialer is available in two editions, Standard and Advanced.
The following table compares the features in each edition:
| Feature
|
Standard
Edition |
Advanced
Edition |
| Import
Dial Lists |
Yes
|
Yes
|
| Quick
Dial |
Yes
|
Yes
|
| Quick
Response Selection |
Yes
|
Yes
|
| Quick
Call Back Setting |
Yes
|
Yes
|
| Quick
Re-Queue |
Yes
|
Yes
|
| Optional
View All Campaign Call Backs |
No
|
Yes
|
| Optional
View All User Call Backs |
No
|
Yes
|
| Import
FTC DNC |
Yes
|
Yes
|
| Export
Dial Lists |
Yes
|
Yes
|
| Multiple
Campaigns |
Yes
|
Yes
|
| Multiple
Users |
Yes
|
Yes
|
| User
Login Access |
Yes
|
Yes
|
| Auto
Login Ability |
Yes
|
Yes
|
| Designated
Fields |
Telephone,
Address, City, State, PostCode, Country, First Name, Last Name, Full
Name, Salutation, Response, Call Back Date Time, Business Name, Industry,
Credit Card details, Appointment Date, Appointment Day, Rep, Email,
Web Site, Classification, Fax. |
Telephone,
Address, City, State, PostCode, Country, First Name, Last Name, Full
Name, Salutation, Response, Call Back Date Time, Business Name, Industry,
Credit Card details, Appointment Date, Appointment Day, Rep, Email,
Web Site, Classification, Fax, Priority. |
| User
Defined Fields |
10
Text fields. |
20
Text, 5 Yes/No, 5 Date, 5 Currency, 10 Numeric fields. |
| Custom
Label Fields |
Yes
|
Yes
|
| Contact
Directory |
No
|
Yes
|
| Create
Dial List From Contact Directory |
No
|
Yes
|
| Custom
Label Fields |
No
|
Yes
|
| Export
Contact Directory |
No
|
Yes
|
| Call
Statistics |
Yes
|
Yes
|
| Script
Window |
Yes
|
Yes
|
| Call
Duration Timer |
No
|
Yes
|
| Transfer
Between Campaigns |
No
|
Yes
|
| Play
Pre-recorded Message* |
No
|
Yes*
|
| Record
Conversation* |
No
|
Yes*
|
| DialPad
|
No
|
Yes
|
| Modes
|
Standard
Only |
Standard
& Advanced |
* Requires
a voice capable modem
Download
CallAssist to try for free, click
here.
Pricing
details for CallAssist, click
here.
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